This week our blog is focused on our search for an IT Support Apprentice!  We’re looking for an enthusiastic and focused individual to join our team here at MJD.

As our IT Support Apprentice you will be working alongside a team of IT Professionals, two of which have previously undertaken Modern Apprenticeships, so we have good experience in providing a high quality and enjoyable apprenticeship and learning to help you grow your skills and confidence in the workplace.  You can see Marko and Gareth below when they were interviewed by DYW in 2017 for Scottish Apprenticeship week.

Some of your main roles and responsibilities will include: –

• being the first point of contact for customers when reporting their technical issues by phone or email
• providing an effective remote support service for customers
• resolving a range of technical issues and incidents that our clients face
• delivering excellent customer service at all times.

As our IT Support Apprentice you will get a variety of experience working with our team on remote troubleshooting sessions and in the workshop.  You will also get experience and knowledge of the many services and processes we carry out for our clients to ensure their IT continues to run smoothly.

At the end of last year, we produced a video for DYW with our advice and experiences of a career in IT, which may be beneficial to help you decide if this position is a good fit for you.

For further details and applications, you can either go to the position on Moray Pathways here or you can apply through our Facebook job advert.  We’re excited to hear from our applicants and to welcoming our new apprentice to the MJD Team.