How often when faced with an IT issue do you get asked if you have tried switching it on and off again?  Probably enough that you may even try it yourself before contacting your IT support now?  Maybe even enough that it annoys you that you get asked to try something so simple?  Today we want to explain why we ask this question so often and what the benefits are of a restart of your device.

Regularly rebooting your computer, at least once a week can be beneficial!  It can be tempting to leave your PC on and just log off every night or put it to sleep, thinking you are saving time on the startup.  However, this can reduce the machines efficiency and actually slow you down!  There are a few processes that happen during a reboot or shut down that benefit your PC.

We explained RAMs purpose in an earlier blog, a reboot will allow the RAM to be flushed.  What this means is that all the tasks that are running and using the RAM are stopped and cleared.  When you log on next after the reboot your RAM is clear and ready to go again!  Also when we close a programme it sometimes doesn’t close properly and continues to use some RAM even though it’s closed!  Cheeky we know, but this is called a memory leak, again the reboot is like a reset for the RAM clearing it of these memory leaks.

A reboot will also reset software in the same way it resets the RAM, so if you experience issues with something not working like usual within a programme.  To explain why this works, we need to understand what happens when these issues occur within software.  When these issues happen, what is occurring is the software code has reached a point where it doesn’t know how to resolve the issue it has faced.  The coding doesn’t have an answer for the sequence of events you have just performed.  Therefore, when you reboot the PC the coding for the software is reset back to the start and you can try again, without it being stuck at that point it couldn’t recover from and hopefully not end up at the same stuck point.

Let’s apply this into your working week, if you spend 15 minutes of your working days waiting on slow processes or waiting for programmes to respond and open, this is over an hour each week where you aren’t getting anything productive done on your device.  Compare this with, shutting down your PC once a week minimum, so this is done at night rather than logging off, this takes the same time and same number of clicks.  Then in the morning, you switch your PC on and while it boots up you maybe make your morning cup of tea or coffee before starting the day.  A task you would have done anyway and therefore no working time is lost.  But you have potentially gained over an hour back in a more responsive device to work on!

Hopefully this has helped to explain the benefits of rebooting a device and why it is such an important tool in your IT departments toolbox to help resolve issues you may be faced quicker than it might take to track down that exact issue that may never happen again after the software and device has been reset.  If you have any questions on anything in this blog please don’t hesitate to get in touch with the team here at MJD and let’s make IT work for YOU and give it a helping hand with a weekly reboot!

This week we look at another piece of hardware which sometimes is part of the build on your PC or laptop.  The graphics card is the piece of hardware responsible for producing the image which is displayed on your monitor or screen.  It translates the data into a form which your monitor can understand to display the correct image for you.  The better the graphics card the higher quality the image produced.

There are two types of graphics card: integrated and discrete.  Integrated graphics cards are built into your motherboard and this is found on most standard PC and laptop specs.  As it’s inbuilt they cannot be easily upgraded.  Discrete graphics cards are pieces of hardware which can be installed at a later date as an extra component.  This makes them ideal for upgrading at a later date.  The average user who browses the internet and carries out office work, the onboard graphics will be sufficient.  If you intend to carry out gaming or video editing, a discrete graphics card is recommended.

When reading about graphics cards previously you may have heard of GPU, this stands for Graphics Processing Unit.  Much like the CPU, this is the brain of the graphics card.  It acts as the translator turning the signals into a recognisable format for your monitor.  Sometimes a graphics card is needed to allow your PC to display dual screens through the outputs offered on a graphics card.

Modern graphics cards also have their own dedicated RAM onboard, which is the same as the RAM in your PC, however, is just for the use of the graphics card to process the data it is being given to send to the display. If you have any questions or are interested in installing a graphics card to your device please don’t hesitate to get in touch with the team here at MJD.

As restrictions are easing and we are moving into a new phase of living with the COVID-19 pandemic, we are seeing a trend develop for a hybrid working pattern and home working is here to stay.  That’s why this week we wanted to highlight the essential pieces of equipment that we would recommend to make your work from home setup more efficient and make your IT work for YOU.

  1. Docking Station

The most useful piece of kit you could have in your work from home and your office setup is a universal docking station.  We recommend and use the Terra 731 Docking Station, which means that all you have to do is connect a USB cable to your laptop and you can be connected to your monitors, speakers, internet, keyboard and mouse as quickly as you can connect the cable!  This can make the transition between office to your home desk feel effortless and you won’t even think about it.  This means you and your employees can concentrate on getting down to work and not having to setup your desk and work station each time you move between the two setups.

  1. Height adjustable monitors/Monitor Stands

                           

It is important to make sure that you now consider your work from home setup as a permenant fixture and therefore, are your monitors at the correct height for ensuring you have good posture?  If you have two monitors are they both at the same height?  If not, it would be worth considering new height adjustable, or if these monitors are still in good working order a monitor stand which would allow you to properly adjust the height of the monitor screen.  Terra have a range of monitors so please get in touch with your specific requirements for a bespoke recommendation.

  1. Microsoft 365

By using Microsoft 365 for your whole business setup or as a hybrid solution, this can help you to move seamlessly from office to home by having access to your files in the 365 cloud.  This also gives you access to use Teams to help manage your business remotely and to collaborate and stay in touch even while you are all in different locations.  If you have any questions or want to maximise the use of your 365 licenses, just get in touch with the MJD team and we’d be more than happy to help.

  1. Laptop

     

A laptop goes without saying, due to its portability will allow you to take it between the office and your home office with ease and combined with a docking station at both desks will allow you to always have everything you need at all times.

  1. Headset

If you are not the only one in your house then to ensure privacy and that your clients and colleagues can hear you clearly in video calls a headset is a must and not an expensive part of your kit.

  1. Security Software

This is a rather vague heading, but by this we want to encompass not just anti-virus & anti-malware but also security monitoring services which constantly monitor for suspicious activity on your devices which could be a result of malware or a ransomware attack plus remote management software for mobile devices to allow you to wipe them and protect your data if they are lost.  This is the most important part of your hybrid setup and why we left it to last to ensure it’s the one that sticks with you.  Portable devices are more likely to get lost, be left behind and be outwith your nice secure office network and therefore need protection from the environments they find themselves in.  Get in touch with our Cyber Security Specialist here at MJD to discuss your security software requirements and how to best manage your portable devices.

 

Accidentally spilled your water or morning coffee all over your laptop?  Or your chosen evening tipple while catching up after the kids are off to bed?  We have seen an increase in liquid damage to laptops since the move to working from home for the COVID-19 pandemic.  But we understand accidents happen and if we had the answer to prevent accidents, we would be sitting on a beach somewhere sunny!  However, how you react to a liquid spill on your laptop is controllable and can greatly help the success rate of bringing the device back from the brink.

First things first is so long as it is safe to do so, as please remember electricity and water do not mix, unplug the device and turn the laptop off as soon as is safely possible.  Next, if you can remove the battery from your laptop and any other peripherals you have connected to the laptop.

Now it is time to think about limiting the reach of the liquid and drying the laptop out.  So, if you spilled the liquid onto the keyboard, turn the laptop so the liquid can drain back out the keyboard and if possible leave it somewhere warm, so near a radiator or in a warm area of your house.

At this point, we would encourage our clients to contact us as soon as they have done the above steps so that we can plan the next steps based on the type of device which has had liquid damage to assess and hopefully repair the damage. Usually, it is a case of leaving the equipment to dry for a few days and then taking it into the workshop to assess the damage done.  But we will assess things like the make and model of the laptop, as to whether it is one which can be taken apart further in our workshop and left to dry there, or if it is a worse case of damage and we need to get the hard drive out ASAP to save your data.  However, we would always recommend that you carry out regular back ups of your data to ensure that should a liquid damage accident happen, and your laptop can’t be brought back that you can still be setup on an alternative or new device.  We have a blog here on why back ups are important and how to chose a suitable backup solution.

The type of liquid makes a big difference, for instance clean water is less likely to cause long term corrosion compared with sugary drinks.  Any corrosion internally can shorten the life of the laptop, even if we are able to bring it back from the liquid damage.

Please don’t ever hesitate to get in touch with us for advice on liquid damage to your laptop, the team at MJD are here to help and get you back and working as soon as possible.