This week we want to highlight our search for an IT Support Apprentice!  We’re looking for an enthusiastic and focused individual to join our team here at MJD.

As our Apprentice IT Engineer you will be working alongside a team of IT Professionals, three of which have previously undertaken Modern Apprenticeships, so we have good experience in providing a high quality and enjoyable apprenticeship and learning to help you grow your skills and confidence in the workplace.  You can see Marko and Gareth below when they were interviewed by DYW in 2017 for Scottish Apprenticeship week.

As our Apprentice IT Engineer you will get a variety of experience working with our team on remote troubleshooting sessions and in the workshop.  You will also get experience and knowledge of the many services and processes we carry out for our clients to ensure their IT continues to run smoothly.

At the end of 2021, we produced a video for DYW with our advice and experiences of a career in IT, which may be beneficial to help you decide if this position is a good fit for you.

Our summer trainee from last year, Oliver, wrote a great blog on his time at MJD as well which you can read here.

Our most recent apprentices wrote a blog in conjunction with DYW which you can also read here.

If you think the role is the right fit for you and send us your CV and Covering Letter to and let’s find our next member for Team MJD!


2025 may seem like a long time in the future, but when you consider that this is only two financial years and therefore potential company budgets before Windows 10 goes End of Life (EOL) it is worth planning the refresh of your company devices now.  This will allow you to spread the capital cost over 2 years.  Let’s go through some things to consider when reviewing Windows devices in your network.

First step is to identify all your Windows 10 devices.  Track them down, check if they are still in use by the end users and carry out an audit.  When an Operating System (OS) goes EOL it always presents a useful opportunity to carry out an audit and review of the devices in your business.  If a device isn’t in use, then you can make a saving by not having to replace it and retiring it from your network.  It also gives you the opportunity to create an asset register if you have not already done so, or to update an existing one.

Once you have identified all Windows 10 devices you now need to consider the specification of all devices to identify any newer ones with compatible minimum system requirements needed for Windows 11.  The minimum specification requirements of Windows 11 can be found here at Microsoft’s website.  The requirements are more comprehensive than previous Windows OS versions and therefore may mean it is less likely that existing older hardware can take the upgrade.  But the upside to keep in mind is that this is all working towards modern hardware with improved security.

After all devices which can be upgraded have been identified you now know how many require replacement, and you can now plan a strategy for their purchase and install.  What works best will vary from company to company, whether doing groups at a time, or spacing out individual users throughout the two years, this is where the advantage of doing the review early comes into play.

Here at MJD we would always recommend that people reach out to their IT support provider to help them plan the roll out of Windows 11, to ensure a successful and achievable transition with as little disruption as possible to your business.  If you are unsure about where to start or you know what you need to upgrade versus replace but don’t know how to go about starting the work, don’t hesitate to get in touch with the team here at MJD.

So you’ve made the arrangements to come along to the Moray Business Showcase on June 7th at the Moray Sports Centre and you want to stop by and speak with the team here at MJD and Terra.  But how do you ensure that the trip out of the office to speak with us is worth your while?  Here’s our guide on what information to have to hand and what topics to consider to be able to discuss your IT requirements with us on the day.

A good place to start, especially if you are not already a client of ours or don’t have an IT support provider is to read our blog on what to consider when choosing your MSP here.  This covers questions to consider on knowledge, products and services and contract options in a MSPs offering to you.  You then may want to know more about how a per device contract works which you can read about here.  This will allow you to discuss with us what we offer in our per devices on the day and how this might suit your business circumstances.

If you are already a client of ours, or equally a prospective client as well, you may be targeting getting to see the Terra demo hardware on show to see what might augment your current setup to help develop your businesses IT.  We will have laptops, tablets, monitors, AIO and PCs so there will be something to cater any requirements you have in the pipeline.  To help you make the most of the demos, you can read our laptop blog here or our monitor blog here.  We also have a blog on our working from home recommendations here and how to decide between a laptop and PC here.

Regardless if you are a client or ours or not, you may be considering the ever growing threat of cyber attacks to your business.  Where to start can seem a daunting thought, but have a read of our where to start on your cyber security blog here and take along your questions for our Cyber Security Specialist, Craig Lambourne.  He will be there on the day at our stand and also running a workshop alongside Mark Dunscombe on Cyber Security and IT which you can sign up for FREE here.

Even if you don’t have time to read any of our recommendations above, please just come and say hello.  We are always happy to chat and help start you down the right path with your IT and Cyber Security requirements.  Let’s make IT work for YOU.

We have a few monitors that we recommend from the Terra range, one of which we always have in stock as it’s such a popular monitor.  Let’s have a look at them in turn, starting with our stock monitor of choice.  The 2448W.

This is a fantastic standard 24” monitor and is very popular with our clients.  We are constantly replacing our stock of these each month, they are reasonably priced with the fantastic Terra warranty making them a great and reliable choice for your business setup.  They work well on their own or in a multiple monitor setup.

The next monitor is for those that like something more high end and want an immersive experience with the curved 3280W.

This has a bigger curved screen and makes for an impressive multiple monitor desk setup.  This also comes with the same fantastic Terra warranty and would not disappoint.  If you are interested, but unsure what you’d think of the curved screen this model will be on our stand as well, so come along and test it out!

Our next choice is technically more than just a monitor, as it is a PC as well.  It is the Terra 2705 All In One.  This is a great choice if you want to minimise devices taking up space on a desk or you want to keep the setup simple, for example in a front of house setup where clients regularly are.

This AIO has a great spec, with an i5 processor and a large amount of RAM at 16GB and with a generous 1TB of SSD to store your data this is a fantastic option if an AIO is what you need.  This will also be on the stand, so pop down and see what you think!

So what about these warranties?  The Terra monitors that we recommend all come with a fantastic on-site exchange warranty.  This means you are never without a monitor or waiting for a repair to be completed for your monitor to come back.  You keep using your monitor until the replacement comes through, and then you swap them out and your monitor heads back to Terra to be troubleshooted & repaired.

How does it work in practice?  If you notice an issue with your Terra monitor, get in touch with the team at MJD.  We raise it with Terra and discuss the issue and if it isn’t something we can resolve ourselves, Terra send out a replacement which we can send direct to site for you to swap out.  You then let us know that you’ve swapped the monitors and we arrange a collection with Terra and they take away the faulty monitor.  And it’s as easy as that, it keeps you working with minimal downtime for the length of your warranty.  However, we have to point out that during our time partnering with Terra we could count on one hand the instances where a monitor has required to be sent back under warranty, which is why we continue to keep these in stock and recommend them to our customers.

With the ever increasing threat of cyber attacks, and the shift in the number of cyber attacks or attempts that we deal with on a daily basis we want to give you a guide on how to get started working on your cyber security.  One of the best ways to get your cyber security journey started is to go through Cyber Essentials.  Let’s dive into what this is and what the benefits are to your business.

Cyber Essentials is a government scheme which provides an IT security standard for you to achieve accreditation with.  Implementing Cyber Essentials ensures you have the technical controls in place to help protect yourself from over 80% of Internet based attacks.  This is something which we think is an amazing statistic and is one of the best arguments for getting your business through Cyber Essentials.  There are five control areas that Cyber Essentials requires you have configured correctly, these are:

  • Boundary firewalls and internet gateways
  • Secure configuration
  • Access control
  • Malware protection
  • Patch management

The actual process involves answering a self-assessment question set around these controls.  Once you achieve the standard, you then will be able to use the Cyber Essentials logo to market and proudly display your accreditation to your customers.  But you will also get Cyber Liability Insurance up to £25,000 of indemnity with a CE accreditation, which is another big advantage.  We like to use the analogy of home security alarms or CCTV on your house, if you put these protection measures in place you are deterring attackers and making it more difficult to gain access to your organisation’s data, so they are more likely to move on to another target.  We must stress that these measures will not stop a hacker should they want access, but it will make it considerably harder and take more of their time to gain access.  But remember, this helps to protect your business from over 80% of attacks!

But this is only the first step on the journey of cyber security, as this purely deals with the technical controls for IT.  There is also IT governance to consider which is where IASME comes into play.  IASME is an additional question set that covers Cyber Essentials and is expanded to include the processes and policies you have in place around data assets, risk assessments, people and disaster recovery.  IASME is internationally recognised as an alternative to ISO27001 for smaller businesses due to the lower financial costs required to achieve it but gives you a similar standard to attain and further protect your business with.

The cyber security journey with MJD as your Managed Service Provider would follow the steps in our infographic to the left.

It is important to remember that even when you reach step 8, the journey doesn’t stop.  Cyber threats are changing and evolving constantly, so yearly reaccreditation and improvements implemented to get recertified will always be required to keep your business protected.  Here at MJD we place a high importance on ensuring the advice we give our clients helps them to keep improving their cyber security but we would always encourage working with us on a cyber security plan and starting your business on this journey.

As part of our continuous improvement internally one of our Cyber Security Specialists, Craig Lambourne, has successfully become a Cyber Advisor with NCSC on top of his existing qualifications with Cyber Essentials and IASME.  We want to take this opportunity to not only announce this new service to our Cyber Security offering but also congratulate Craig on this achievement!  If after reading this blog you have further questions or want to get started on your cyber security journey just get in touch with the team here at MJD.

There are a few key questions to answer to determine what spec of laptop you need to look after.  Let’s break them down below:

  1. How portable do you want it to be?
  2. How much of my work will be carried out on it?
  3. What type of work will I carry out on it?

The first question will determine the size of screen you choose and therefore it may also impact the level of specification available to you.  The smaller the laptop, the smaller the space of the components which means the cost can be higher to get the same level of spec in a smaller laptop than a larger laptop.  However, Terra’s 1460Q is a fantastic example of a lightweight portable laptop with a great standard office spec.  The design of the chassis is aesthetically pleasing so makes it a great laptop to complete your professional image when out at meetings with clients.

Whereas, if you are not as worried about the size for carrying the laptop around, but need a larger screen where visuals are important while on the go, you may prefer the Terra 1716T which has a 17” screen with a similar great standard office spec.

Question two revolves around deciding the level of specification required.  If you are only working on the laptop while out at meetings or events and it’s just for note taking, access to emails and light office work, you may not need a high spec and a lower spec would be more cost efficient but combined with good use of a cloud storage like MS365 to allow access to files seamlessly between your laptop and your PC at the office.  Whereas, if you want to use this as your sole device and have a docking station at your desk to make it easier to pick up and go to site or meetings, you will want to invest in the correct spec for the work you do.

Which leads nicely into our third question, the type of work you will be doing on the laptop.  Our previous two recommendations are great laptops for general office work like use of Microsoft Office and cloud based software apps.  However, if you are looking to do more technical work on a laptop you may need more RAM, a higher processor and a graphics card to cope with the work.  This is where the Terra 1778R comes into play.

This blog isn’t intend to answer the question of what laptop is suitable for your individual circumstances, as there are so many variables there is no substitute for individualised advice from our team at MJD.  What we want to give you is a framework to help you work through and understand what you require to help you understand and take part in the discussion with the team to get the right device for your requirements.

A selection of Terra devices will be on show at the Moray Business Showcase, so why not take your answers to the above along and discuss your requirements with the MJD and Terra team on the day!

It’s been just over 3 years now since the beginning of the phrase “work from home” really took off and became a mainstream necessity with the arrival of the COVID-19 pandemic.  But there have been many advantages to our businesses of discovering this new found flexibility through working from home.  However, to truly leverage this advantage you need the correct IT to support you.  So, let’s get started and list MJD’s top recommendations which we give to current and new clients to setup a fit for purpose work from home setup.

Before we dive into the hardware and software recommendations, we should highlight a key consideration you need to answer to determine the exact type of device(s) that will be best for you.  Do you want to have just one transportable device to work from or would you prefer a dedicated device in the office which you can connect to from a device outwith the office?  This is important as it will dictate the specification requirement of the laptop or PC that will best fit your needs.  For example, if you wish to have one device the laptop would require to be the correct level of specification for all software and work requirements you need to carry out on a daily basis.  However, if you were to have a dedicated workstation with the correct spec and a lower spec laptop which allowed you to connect to the PC securely, this can sometimes work out at a lower cost as the higher spec hardware doesn’t need to be so small to fit into a laptop, compare with a desktop tower unit.

First up, our recommended office spec laptop for portability and performance is the Terra 1460Q.  This is the lightest laptop in the Terra range and is very stylish with it.  This doesn’t compromise on it’s spec as a result with an i5 processor, 8GB of RAM and a 512GB SSD you won’t be disappointed.

For a space saving solution on your desk, Terra offer a wide range of specifications using their micro chassis, which is about the size of your average book.  If you think this is even too big for your desk, these can be mounted to the back of there monitors!

Whether you’ve chosen to go with the laptop between home and office or a PC at your main desk and a laptop to travel with and connect back to the PC, you will likely require a dock to make switching between your devices or disconnecting and heading out a breeze.  Terra have two great docks for this purpose.  If your Terra laptop charges by USB-C we’d recommend the Terra 800 dock as this means you don’t need to remember to pick up and take your charger with you every time you head off.  The Terra 731 dock is a popular seller with us, and provides you with the ability to have multiple screens and further USB slots than the standards on your laptop or micro PC.

If you don’t think you have enough room for multiple screens on your home setup, think again!  This new portable second screen is small enough to slip in your laptop bag.  It’s similar to the size of your average tablet but allows you to have two screens to split programmes and windows to make reference information and work easier, without the need for large permanent monitors in your setup.  These are also ideal for those who travel and find it hard working away from their multiple screens when on the go!

We leave the most important considerations of your work from home setup for last and that is the software that helps to keep you secure while working away from the office.  The first piece of software is an anti-virus and anti-malware solution.  At MJD we have a CE compliant remote monitoring anti-virus and anti-malware software which we offer and encourage our clients to install as standard.   This is part of all our per device contracts.  This allows us to monitor and apply OS updates and check and scan for viruses and malware amongst other things.  Software like this is key when you are working in an office but is even more crucial when you take devices outwith your protected office network.

Our next software recommendation would be Microsoft 365 Premium.  This gives you email, Office software and a higher level of security functionality which is ideal for helping to strengthen the protection of your business devices when they are used outwith the business network.  It also gives you access to the Microsoft Suite of Office software as well as cloud storage through OneDrive and SharePoint to make hybrid working much easier and more efficient.

Finally, we’d recommend a VPN software to further protect all remote connections that are made from users working from home or out on site back to your protected office network.  Not sure what a VPN connection is?  Check out our previous blog on VPNs here.

This blog is only designed as a helpful tool to get you thinking and generating the questions you need to answer to solve the exact requirements of your business.  So, why not take your questions to us at the Moray Business Showcase event on the 7th of June 2023 and lets make IT work for YOU.

Cyber attacks are now part of our business environment and we have to accept and protect our businesses from attacks as best we can.  We can no longer ignore this threat to our businesses.  The National Cyber Security Centre have created a useful start framework to help you work through how to reduce the impact to your business from a successful cyber attack.

If you do suffer a cyber attack MJD have direct links to The Cyber and Fraud Centre Scotland, and importantly through this centre to Police Scotland and the Banks, this enables us to get rapid action to report the cyber attack and if money has been defrauded get action by the Police and the banks.

There are some cost effective and recommended methods to help reduce your exposure to cyber attacks which are outlined in Cyber Essentials such as firewalls, virus and malware protection, patch management, secure configuration, password policies and how user permissions are setup.  Further steps you can take are security monitoring, training of your users to ensure their awareness of the threats to the business and incident management.  Further reading on the steps to introduce Cyber Security to your business can be found at the following two links:

Lets go through the steps outlined in the NCSC’s infographic below.   As a business you want to mitigate the survey stage.  This is the stage where social engineering is taking place by the potential attackers, they gather as much information as they can on their potential targets through information publicly available and trying to gain information from your employees.  This is why user training, education and awareness is so important in your cyber security defences in today’s environment.  If you are unsure what social engineering is we covered this in a past blog post here ( It is also important to ensure employees think about the company information they make publicly available in published documents and on social media.

Here at MJD we have a recommended training system that will send fake phishing emails to users in the business which helps to keep the threat in your employees minds and provide training there and then if they don’t identify the potential risk and click on a link in the email.  This takes the hassle out of organising and keeping training up to date for your employees and ensures they are regularly made aware of the threat.

Antivirus software is not enough! There are various processes and products that you can use to mitigate the delivery stage.  This is when the attackers try to carry out the actual attack to gain access to your systems.  The options available to the attackers can be reduced through the employment of anti-virus and malware protection, firewalls, password policies and secure configuration of permissions to users and devices.

The next stage is the part we all don’t want to get to, but we must plan and prepare for if the eventuality happens to us, and that is the breach stage.  Do you have a disaster recovery plan if the worst happens? Ways to mitigate this stage is effective patch management, anti-virus and malware protection, consistently well-implemented and maintained user access controls and user training and awareness.

We have an industry recommended and leading anti-virus and malware protection software which we recommended and use for our clients.  This software also provides us with remote monitoring and patch management to ensure our clients devices are kept up to date to reduce the risk of known vulnerabilities being exploited.

When we get to the affect stage it can be harder to detect the activities of the attacker, as if all the previous recommendations at each stage are implemented it has been a targeted and bespoke attack to gain entry.  However, here at MJD we have a few systems we can utilize to monitor activity in our clients systems and spot unusual activity.  If you have any questions on this area, we’d encourage you to get in touch to discuss with us as this area requires a more tailored approach to your specific organisation.

In recent weeks and months we are seeing our clients reporting to us more of the extortion style phishing emails again, so lets break down what they are, what we need to be concerned with and how to deal with them.

These extortion phishing emails which were first identified by the National Fraud Intelligence Bureau in July 2018, whereby they claim to have evidence of internet activity carried out by yourself, tend to appear as if they are coming from your own email address.  They usually claim to have images or videos of you and threaten to share them and they will demand payment in some form to stop them sharing the evidence they hold.  On the 23rd of April 2020 the NFIB reported they had 9473 reports of this email scam, with 200 reports that week alone. ( )

Now, this can cause concern as you may think they have gained access to your email account to be able to send the email using your address. However, this is just a clever tactic by the phisher to give their email more credibility and is called spoofing.  It may also include a password which you have used in the past.  This information will have generally be taken from a previous breach of your personal data.  However, if you still use this password for any account you should immediately change these passwords.

The whole aim of these emails is to play on the recipients emotions, and they will have sent this email to enough different individuals that they hope enough will respond and pay the ransom to make their scam profitable.

So what should you do?  You should report the email through your organisation’s reporting procedures or delete the email.  You can also report these emails through the National Cyber Security Centre email reporting service –  You should also ensure that if there is a password mentioned that you still use, change this immediately and look to implement any further security measures, such as MFA, on these accounts to improve their security.

We’ve included a helpful infographic from NCSC below on extortion emails and ActionFraud have a good further article on the topic which they released in 2018 but is still relevant now.

If you have any queries or concerns surrounding your Cyber Security, please don’t hesitate to get in touch with the team here at MJD.

This week we want to highlight the two positions we are on the search for new members to join our team here at MJD.  We are looking for an Apprentice IT Engineer and a Dispatcher.  Let’s dive into a bit more detail about these positions.

Apprentice IT Engineer

As an IT Support Apprentice, you will work alongside a team of IT professionals who will support you with developing your IT skills and knowledge and becoming proficient in the following tasks:

Being the first point of contact for customers with technical issues by phone and email

Providing an effective remote support service for customers

Resolving a range of technical issues and incidents

Delivering excellent customer service at all times.

As your confidence and knowledge grows, you will have the opportunity to take on additional responsibilities and to undertake a Modern Apprenticeship in IT.

No prior skills or experience required to apply although an appreciation of IT and familiarity with the use of IT may be an advantage

Support will be provided by a training “Buddy” from MJD whom will be an experienced engineer who has also been through the apprenticeship program with MJD Systems and any necessary other support required will also be available.

The training provider QA Training will also provide support through their organisational support structures.


Main Tasks/Responsibilities:

  • Act as a communication point for urgent and non-urgent calls – receive requests, record information and transmit messages as required.
  • Client Management – liaising with clients to help achieve their IT goals and support their business operations through scheduling of jobs
  • Managing the engineers calendars, liaising with engineers throughout the day to ensure the schedule jobs can be completed and making adjustments where required
  • Using ConnectWise PSA tool to manage tickets and schedule, training will be provided on ConnectWise software
  • Prioritise tickets according to urgency and importance to support day to day operations of MJD Systems for our clients
  • Relay information provided by other engineers for travel disruptions or delays to help with management of all engineers calendars

Requirements and Skills

  • Computer literate and willing to learn new IT software and systems
  • Familiar with Microsoft Office package including Teams
  • Organisation and multitasking abilities
  • Confident Communication Skills including telephone and email
  • Good Time Management
  • Attention to detail

To find out more about what its like to work at MJD, have a look at our blog post from last year here.

If you think this would be perfect for you, please get in touch with your CV and Covering Letter to or if you know someone please share this with them.

We can’t wait to welcome our new members to the team here at MJD!

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